Refund policy

Our Love-It Promise

Every Everkind ornament is made to order just for you, with your pet's photo and your own words. We want it to arrive exactly as you pictured it — and if something's not right, we'll make it right.

Damaged, defective or misprinted

If your ornament arrives damaged, defective, or with a printing error on our side, email customercare@zomblue.com within 30 days of delivery with your order number and a photo of the item. We'll send a free replacement or, if you prefer, a full refund. You don't need to send anything back.

Lost or wrong items

If your order is lost in transit or you received the wrong item, contact us and we'll reship it free or refund you in full.

Change of mind

Because each ornament is personalized and made only for you, we can't accept returns or offer refunds for a change of mind, or for errors in the photo, names or text you submitted and approved in the live preview. Please check your preview carefully before ordering.

Cancellations and changes

Orders go into production quickly. You can cancel or edit your order free of charge within 12 hours of purchase by emailing us. After that, production may have started and changes can't be guaranteed.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank, it can take 5–10 business days to appear.

Questions

Email customercare@zomblue.com — a real person replies within one business day.